Essence of Knowledge Urban Bookstore
Store Policy
Invalid shipping address/Package refused
It is important that your shipping address is complete and accurate. If it is missing information like
an apartment or street number, your package may be sent back to us. When we receive the
package, we will provide a refund for the item’s purchase price only.
We are unable to re-ship items received as returned mail.
Do you ship internationally?
Unfortunately, we do not offer any international shipping options.
Order Cancellation
How do I cancel an order?
If you need to cancel an order, please contact customer service as soon as possible. Sellers are
notified immediately when an order is placed so your order can be quickly pulled and shipped.
We will do our best to cancel your order, but we cannot guarantee that we will be able to stop it
before it is shipped.
When contacting us, make sure to include:
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The Order Number
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The Shipping Address
This will help us verify the legitimacy of the order cancellation request.